Return & Refund Policy

Last Updated: September 2026

At Doc Scrubs, we want to make returns and exchanges simple and transparent.

You may request a return or exchange within 7 days of receiving your order.
Items must be unused, unworn, unwashed, with original tags attached and in original condition.

Need a different size or color? You can request an exchange within 7 days of delivery, subject to availability.
For customer-requested exchanges, return and re-delivery charges will be paid by the customer.

If you receive a wrong, damaged, or defective product, contact us within 48 hours of delivery with your order number and clear photos/video.
Once verified, we'll arrange a replacement, exchange, or refund at no additional delivery cost.

Customized or embroidered products are not eligible for return or exchange for change of mind, wrong size selection, or incorrect information provided by the customer.
Please carefully confirm your size, color, name and spelling before customization. If Doc Scrubs makes an embroidery error or the product has a verified defect, we'll resolve the issue.

Once an eligible returned item is received and inspected, approved refunds will generally be processed within 5–7 business days. For COD orders, refunds may be made through bank transfer or an available digital payment method. Original shipping charges are non-refundable unless the return is due to an error by Doc Scrubs.
Standard orders can be cancelled before dispatch, where possible. Custom embroidery orders cannot normally be cancelled once customization has started. The Rs. 500 advance confirmation payment may become non-refundable once customization begins.

Please provide your order number, reason for return/exchange, and photos/video if there is a product issue.

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